Questions? Call us at (253) 661-2121

$8 FLAT RATE SHIPPING

Lilie de Vallee uses Fedex and USPS to ship all of our productsto U.S. addresses only. $8 flat rate shipping is available on all orders. Charges are calculated per shipping address. Shipping charges apply per delivery. Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday. Orders will not be processed on United States federal holidays.

TAXES: Lilie de Vallee charges sales tax on orders with addresses within the state of Washington. Tax rates are based on zip code and are calculated by utilizing the retail tax rates from the Washington State Department of Revenue.

Returns

We understand that sometimes items don’t work out. Most merchandise may be returned for any reason within 60 days of the purchase date. Merchandise credits and refunds will be issued for the original purchase price. Your original shipping fee is not refundable.

Please follow the instructions for merchandise return below:
1. Place the unused item in its original condition and use the original packaging to ship your product.

2. Include a copy of your packing slip or invoice with the order. Please include any notes regarding your reason the return, as well as your contact information.

3. Ship returns to:
Lilie de Vallee
PO Box 3021
Issaquah, WA 98027

To expedite your return, please fill out our contact form or call (253) 661-2121 prior to shipment. Our error? If you’re returning the product because we made an error, call us at (253) 661-2121 and we’ll also refund the cost of shipping.

Exchanges

You can exchange your returned item for another of equal value by sending it back to Lilie de Vallee in the mail. If you’d like to exchange the item for one that costs more, we’ll charge your credit card for the difference. For exchanges, please call (253) 661-2121.